FAQ

ASK YOUR QUESTIONS


check out the main questions and answers on our areas of activity:<br />

ABOUT THE PORT

I AM A PASSENGER AND WILL EMBARK ON A CRUISE. WHICH DOCUMENTS ARE NEEDED TO TRAVEL?

As in every entry and exit area of the country, and therefore under the control of the Brazilian Federal Revenue, the passengers’ boarding at the Pier Mauá Cruise Terminal is governed by international standards and regulations. The main ones are:

  1. Resolution No. 131 of May 26th, 2011 – Provides for the granting of authorization to travel abroad of Brazilian children and adolescents, and revokes Resolution No. 74/2009 of the CNJ.
  2. MERCOSUR/GMC/RES. No. 31/08 – The Treaty of Asunción, the Ouro Preto Protocol, the Agreement on Travel Documents of the States Parties to the MERCOSUR and Associated States, and Resolution No. 75/96 of the Common Market Group.

Click here to see detailed information on the documentation required for boarding on domestic and international travel at the Pier Mauá Cruise Terminal.

WHAT CONVENIENCES THE PIER MAUÁ PROVIDES PASSENGERS WITH SPECIAL NEEDS IN THEIR FACILITIES?

Pier Mauá has its facilities fully adapted for the traffic of passengers with special needs – doors, hallways, access ramps etc. It also offers wheelchair and adapted vehicles for wheelchair users (vans and minibuses), plus ambulance for any emergency removal.

PIER MAUÁ ACCREDITS TAXI SERVICES?

Yes. Two taxi companies (WE WILL NOW ONLY HAVE SPECIAL TAXIS) accredited by Pier Mauá – one for common taxi and other for special taxi – offer a prepaid service that the user can contract directly in the companies’ service desks.

HOW LONG IN ADVANCE DO I NEED TO ARRIVE TO CHECK IN?

Please check on your travel ticket the boarding start time. It is not necessary to arrive far in advance, as the entry of passengers at the Terminal shall only be accepted at the time the check in is started.

It is important to ensure the time on your travel ticket because each shipowner has its own procedure for boarding in their vessels.

HOW CAN I CONFIRM THE ARRIVAL TIME (OR DEPARTURE) OF A VESSEL?

If you are a passenger, the times must be detailed on your travel ticket. The surest way to confirm times (arrival or departure) is to consult the operator that issued the ticket or your travel agent. If you will wait for the arrival of a passenger, try to find out which operator is (for example, Costa Cruzeiros, Cunnard etc.) and contact it.

The website www.piermaua.rio regularly publishes the vessel docking tables that you can consult with ease. Be aware, however, of any differences between the times of the table and the travel ticket. The surest way to confirm times (arrival or departure) is to consult the operator.

DOES THE PIER MAUÁ HAVE A PARKING LOT?

Due to the works of the Porto Maravilha, carried out by the government of the city of Rio de Janeiro, the parking lot is temporarily deactivated.

ABOUT EVENTS

HOW CAN I VISIT THE SPACE?

Schedule your visit here. We will gladly welcome you and provide any additional information that may be necessary.

HOW CAN I GET PHOTOS AND FLOOR PLANS OF SPACES FOR LEASE?

To consult photos and floor plans of spaces, click here.

WHO IS RESPONSIBLE FOR OBTAINING ALL AUTHORITIES AND RELEASES TO HOST THE EVENT?

All releases concerning the legalization of the event are the responsibility of the organizing company.

It is worth remembering, however, that the Pier Mauá is a customs area. Therefore, it is necessary to obtain the releases from the Agência Nacional de Vigilância Sanitária (Anvisa – Brazilian Health Surveillance Agency) and the Federal Revenue Agency for holding any event. These releases are very specific and are to be provided by the Pier Mauá, but it is up to the organizing company to provide all necessary information and documents, such as:

  • The detailed event plan
  • Estimated audience
  • Number of gates facing the Av. Rodrigues Alves that should be opened
  • Other details that may be necessary.

I WANT TO KNOW THE INFRASTRUCTURE OF EACH WAREHOUSE.

Schedule your visit here. We will gladly welcome you and provide any additional information that may be necessary.

WHICH IS THE LEASE VALUE OF A WAREHOUSE?

Please contact us here.

WHAT IS THE CAPACITY OF EACH WAREHOUSE?

Each warehouse is capable of receiving up to 2,000 people.

WANT TO MAKE MY EVENT AT PIER MAUÁ. WHAT ARE THE SPACES AVAILABLE FOR LEASE?

Pier Mauá has five warehouses fully restored for lease, each with area of 3,500 m² (37,673 ft²) and other 1,000 m² (10,763 ft²) of platform (balcony).

DOES THE SPACE HAVES PARKING LOT?

Parking lot for events is handled case by case, please contact us for more information.

© Pier Mauá - Todos os direitos reservados.